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Änderungen von Dokument 07 FAQ

Zuletzt geändert von Carina Enke am 24.11.2025
Von Version 399.1
bearbeitet von Carina Enke
am 08.05.2018
Änderungskommentar: Mittels Scroll Versions veröffentlicht aus dem Bereich LMSintern und Version 3.9.1.
Auf Version 201.1
bearbeitet von Carina Enke
am 19.05.2020
Änderungskommentar: Mittels Scroll Versions veröffentlicht aus dem Bereich LMSintern und Version 12.3.4.

Zusammenfassung

Details

Seiteneigenschaften
Inhalt
... ... @@ -2,70 +2,7 @@
2 2  {{layout}}
3 3  {{layout-section ac:type="single"}}
4 4  {{layout-cell}}
5 -
6 -
7 -{{details}}
8 -|=(((
9 -Verantwortlicher
10 -)))|(((
11 -
12 -)))
13 -|=(% colspan="1" %)(% colspan="1" %)
14 -(((
15 -Status
16 -)))|(% class="highlight-yellow" colspan="1" data-highlight-colour="yellow" %)(% class="highlight-yellow" colspan="1" data-highlight-colour="yellow" %)
17 -(((
18 -{{sv-metadata type="workflow-status"/}}
19 -
20 -{{status colour="Green" title="Fertig"/}}
21 -)))
22 -|=(% colspan="1" %)(% colspan="1" %)
23 -(((
24 -Varianten
25 -)))|(% colspan="1" %)(% colspan="1" %)
26 -(((
27 -{{sv-metadata type="variants"/}}
28 -)))
29 -|=(% colspan="1" %)(% colspan="1" %)
30 -(((
31 -Attribute
32 -)))|(% colspan="1" %)(% colspan="1" %)
33 -(((
34 -{{sv-metadata type="attributes"/}}
35 -)))
36 -|=(% colspan="1" %)(% colspan="1" %)
37 -(((
38 -Pagekey
39 -)))|(% colspan="1" %)(% colspan="1" %)
40 -(((
41 -
42 -
43 -{{sv-metadata type="pagekey"/}}
44 -)))
45 -|=(% colspan="1" %)(% colspan="1" %)
46 -(((
47 -Übersetzung
48 -)))|(% colspan="1" %)(% colspan="1" %)
49 -(((
50 -{{status colour="Green" title="fertig"/}}
51 -)))
52 -|=(% colspan="1" %)(% colspan="1" %)
53 -(((
54 -TODOs
55 -)))|(% colspan="1" %)(% colspan="1" %)
56 -(((
57 -(% class="task-list" %)
58 -(((
59 -{{task reference="/Tasks/Task_2" status="Done"}}
60 -carina: Revieiw
61 -{{/task}}
62 -
63 -{{task reference="/Tasks/Task_3" status="Done"}}
64 -carina {{mention reference="XWiki.0a49950f5c0f19a8015c101b60e10001" style="FULL_NAME" anchor="XWiki-0a49950f5c0f19a8015c101b60e10001-LPaJM"/}}Bitte Übersetzen bis {{date value="2017-08-01" format="yyyy-MM-dd"/}}
65 -{{/task}}
66 -)))
67 -)))
68 -{{/details}}
5 +\\
69 69  {{/layout-cell}}
70 70  {{/layout-section}}
71 71  
... ... @@ -87,8 +87,9 @@
87 87  (% class="with-breadcrumbs sv-ti-done" %)
88 88  == (% class="sv-ti-title-text" %)Mit welchen Browsern kann die Lernplattform genutzt werden?(%%) ==
89 89  
90 -(% class="sv-ti-title-text" %)Die Lernplattform ist für die** aktuellsten Versionen von [[Mozilla Firefox>>url:https://www.mozilla.org/de/firefox||rel="nofollow" shape="rect" class="external-link"]]** und **[[Google Chrome>>url:https://www.google.de/chrome||shape="rect"]]** optimiert. Unter MacOS empfehlen wir die Verwendung von Firefox.
27 +(% class="sv-ti-title-text" %)Die Lernplattform ist für die** aktuellsten Versionen von [[Mozilla Firefox>>url:https://www.mozilla.org/de/firefox||rel="nofollow" shape="rect" class="external-link"]]** und **[[Google Chrome>>url:https://www.google.de/chrome||shape="rect"]]** optimiert. Aktuelle Empfehlungen zur Browsernutzung enthält die Seite [[Browserkompatibilität>>url:https://www.bps-system.de/help/display/LMSintern/.Browserkompatibilitaet+v12.x||shape="rect"]].
91 91  
29 +
92 92  (% class="with-breadcrumbs sv-ti-done" %)
93 93  == (% class="sv-ti-title-text" %)Werden meine Daten an eine externe Firma (BPS Bildungsportal Sachsen GmbH) weitergegeben?(%%) ==
94 94  
... ... @@ -100,7 +100,7 @@
100 100  
101 101  == Ich kann mich nicht anmelden, was ist zu tun? ==
102 102  
103 -Stellen Sie sicher, dass Sie die korrekten Login-Daten (Nutzername und Passwort) verwenden. Über **//Passwort vergessen?//[[doc:Anmeldung]]** auf der Loginseite können Sie Ihr Passwort neu setzen.
41 +Stellen Sie sicher, dass Sie die korrekten Login-Daten (Nutzername und Passwort) verwenden. Über **//Passwort vergessen?//[[doc:Anmelden]]** auf der Loginseite können Sie Ihr Passwort neu setzen.
104 104  
105 105  {{info}}
106 106  Ob Sie ein neues Passwort setzen können, hängt von Ihrer Institution und der Konfiguration der Lernplattform ab. Entweder werden die Login-Daten zentral durch das Rechenzentrum Ihrer Hochschule verwaltet oder Sie müssen sich an den Support der Lernplattform wenden.
... ... @@ -109,7 +109,7 @@
109 109  (% class="with-breadcrumbs sv-ti-done" %)
110 110  == (% class="sv-ti-title-text" %)Ich habe mein Passwort vergessen. Wie kann ich es zurücksetzen?(%%) ==
111 111  
112 -Über den Link **//Passwort vergessen?//[[doc:Anmeldung]]** auf der Loginseite können Sie Ihr Passwort neu setzen.
50 +Über den Link **//Passwort vergessen?//[[doc:Anmelden]]** auf der Loginseite können Sie Ihr Passwort neu setzen.
113 113  
114 114  {{info}}
115 115  Ob Sie ein neues Passwort setzen können, hängt von Ihrer Institution und der Konfiguration der Lernplattform ab. Entweder werden die Login-Daten zentral durch das Rechenzentrum Ihrer Hochschule verwaltet oder Sie müssen sich an den Support der Lernplattform wenden.
... ... @@ -141,15 +141,6 @@
141 141  Zu derartigen Warnungen kommt es, wenn im verwendete Browser das Zertifikat der DFN PKI (noch) nicht standardmäßig enthalten ist. Betroffen sind beispielsweise die Produkte von Mozilla. **Die Verbindung ist trotz der Warnung (% style="text-decoration: underline;" %)sicher(%%) verschlüsselt**.
142 142  
143 143  (% class="sv-ti-title-text" %)Sie können ggf. eine Ausnahmeregel im Browser konfigurieren oder das fehlende [[Wurzelzertifikat manuell installieren.>>url:https://tu-dresden.de/zih/dienste/service-katalog/arbeitsumgebung/e_mail/pki/pki_faq||shape="rect"]]
144 -
145 -== (% class="sv-ti-title-text" %)Was ist OpenVPN und wie kann ich das nutzen?
146 -(%%) ==
147 -
148 -(% class="sv-ti-title-text" %)Es ist möglich, eine Videokonferenz verschlüsselt in einem Virtual Private Network (VPN) zu übertragen. Dafür müssen Sie die Software für das VPN-Netzwerk starten und sich anmelden. Sollte die VPN-Software noch nicht auf Ihrem Rechner installiert sein, dann müssen Sie zuerst die Installation durchführen.
149 -
150 -* (% class="sv-ti-title-text" %)[[Installation OpenVPN BigBlueButton für Windows>>doc:OpenVPN BigBlueButton Windows]]
151 -* (% class="sv-ti-title-text" %)[[Installation OpenVPN BigBlueButton für OSX>>doc:OpenVPN BigBlueButton MacOS]]
152 -
153 153  {{/layout-cell}}
154 154  {{/layout-section}}
155 155  {{/layout}}
... ... @@ -159,7 +159,7 @@
159 159  {{panel title="Content"}}
160 160  
161 161  
162 -{{toc/}}
91 +{{toc minLevel="2"/}}
163 163  
164 164  **Further Information**
165 165  
... ... @@ -168,15 +168,15 @@
168 168  
169 169  == Which browsers are supported by the learning platform? ==
170 170  
171 -The learning platform is optimised for the **latest versions of **[[**Mozilla Firefox**>>url:https://www.mozilla.org/de/firefox||shape="rect"]]** **and [[**Google Chrome**>>url:https://www.google.de/chrome||shape="rect"]]. Under MacOS, we recommend the use of Firefox.
100 +The learning platform is optimised for the **latest versions of **[[**Mozilla Firefox**>>url:https://www.mozilla.org/de/firefox||shape="rect"]]** **and [[**Google Chrome**>>url:https://www.google.de/chrome||shape="rect"]]. Current recommendations for browser use can be found on the help page [[Browser compatibility>>url:https://www.bps-system.de/help/display/LMSintern/.Browserkompatibilitaet+v12.x||shape="rect"]].
172 172  
173 173  == (% style="color: rgb(62,68,68);" %)Will my personal data be passed on to an external company (BPS Bildungsportal Sachsen GmbH)?(%%) ==
174 174  
175 175  The BPS Bildungsportal Sachsen GmbH was established in 2005 as a joint venture of Saxon universities (which also use to be the shareholders). Ever since, the BPS Bildungsportal Sachsen GmbH has assumed system maintenance and development of the learning platform on behalf of the Saxon universities.
176 176  
177 -An integral part of this infrastructure is a spread authentication mechanism (based on Shibboleth), which uses the login data from the university computer centres. In this way, no new logins need to be assigned by the BPS Bildungsportal Sachsen GmbH, since the existing university accounts can be used to log in to the learning platform. For such an infrastructure, it is necessary that data leave the servers of the universities - but of course only via secure connections. For this purpose, you have to agree on the terms of use at your registration.
106 +An integral part of this infrastructure is a spread authentication mechanism (based on Shibboleth), which uses the login data from the university computer centres. In this way, no new logins need to be assigned by the BPS Bildungsportal Sachsen GmbH, as the existing university accounts can be used to log in to the learning platform. For such an infrastructure, it is necessary that data leaves the servers of the universities - but of course only via secure connections. To allow this, you must give your consent by accepting the terms of use at your registration.
178 178  
179 -The transmission of data to third parties is prohibited according to §4 of the terms of use. You can obtain free information about your personal data which are stored at the system operator BPS Bildungsportal Sachsen at any time: [[support@bps-system.de>>mailto:support@bps-system.de||shape="rect"]]
108 +The transmission of data to third parties is prohibited according to §4 of the terms of use. You can obtain free information about your personal data which is stored at the system operator BPS Bildungsportal Sachsen at any time: [[support@bps-system.de>>mailto:support@bps-system.de||shape="rect"]]
180 180  
181 181  == I cannot log in, what am I supposed to do now? ==
182 182  
... ... @@ -183,7 +183,7 @@
183 183  Make sure that you are using the correct login data (user name and password). Via [[**//Forgot your password?//**>>url:https://www.bps-system.de/help/display/LMSintern/.Anmeldung+v3.2||shape="rect"]]**// //**on the login page, you can reset your password.
184 184  
185 185  {{info}}
186 -Whether you can set a new password depends on your institution and the configuration of the learning platform. Either the login data are centrally managed by the data centre of your university or you have to contact the support team of the learning platform.
115 +Whether or not you can set a new password depends on your institution and the configuration of the learning platform. Either the login data is centrally managed by the data centre of your university or you have to contact the support team of the learning platform.
187 187  {{/info}}
188 188  
189 189  == (% style="color: rgb(62,68,68);" %)I forgot my password. How can I reset it?(%%) ==
... ... @@ -191,7 +191,7 @@
191 191  Via the link [[**//Forgot your password?//**>>url:https://www.bps-system.de/help/display/LMSintern/.Anmeldung+v3.2||shape="rect"]]**// //**on the login page, you can reset your password.
192 192  
193 193  {{info}}
194 -Whether you can set a new password depends on your institution and the configuration of the learning platform. Either the login data are centrally managed by the data centre of your university or you have to contact the support team of the learning platform.
123 +Whether or not you can set a new password depends on your institution and the configuration of the learning platform. Either the login data is centrally managed by the data centre of your university or you have to contact the support team of the learning platform.
195 195  {{/info}}
196 196  
197 197  == How can I change my password? ==
... ... @@ -199,29 +199,22 @@
199 199   You can change your password in the section [[My Profile>>url:https://www.bps-system.de/help/display/LMSintern/.User+profile+v3.2||shape="rect"]].
200 200  
201 201  {{info}}
202 -Whether you can set a new password depends on your institution and the configuration of the learning platform. Either the login data are centrally managed by the data centre of your university or you have to contact the support team of the learning platform.
131 +Whether or not you can set a new password depends on your institution and the configuration of the learning platform. Either the login data is centrally managed by the data centre of your university or you have to contact the support team of the learning platform.
203 203  {{/info}}
204 204  
205 205  == (% style="color: rgb(62,68,68);" %)How can I change my last name?(%%) ==
206 206  
207 -The master data (first name, last name) are centrally managed by the data centre of your university or institution and can thus not be independently changed within the learning platform. In this case, please consult the computer centre of your institution.
136 +The master data (first name, last name) is centrally managed by the data centre of your university or institution and can thus not be independently changed within the learning platform. In this case, please consult the computer centre of your institution.
208 208  
209 209  == (% style="color: rgb(62,68,68);" %)The WebDAV connection or the network drive does not work any more on Windows Vista and Windows 7. What am I supposed to do now?(%%) ==
210 210  
211 -In Windows Vista and Windows 7, the establishment of a WebDAV connection via a Windows network drive may cause problems. We recommend the use of a stand-alone programme. For further information, please refer to the section [[WebDAV>>url:https://www.bps-system.de/help/display/LMSintern/.WebDAV+v3.2||shape="rect"]] [[connection>>url:https://www.bps-system.de/help/display/LMSintern/.WebDAV+v3.2||shape="rect"]].
140 +Under Windows Vista and Windows 7, establishing a WebDAV connection via a Windows network drive may cause problems. We recommend the use of a stand-alone programme. For further information, please refer to the section [[WebDAV>>url:https://www.bps-system.de/help/display/LMSintern/.WebDAV+v3.2||shape="rect"]] [[connection>>url:https://www.bps-system.de/help/display/LMSintern/.WebDAV+v3.2||shape="rect"]].
212 212  
213 213  == (% style="color: rgb(62,68,68);" %)I receive the message "Secure Connection Failed". What am I supposed to do now?(%%) ==
214 214  
215 215  [[image:attach:ff_sec_error.jpg]]
216 216  
217 -Such warnings are displayed if the certificate of the DFN PKI is not (yet) included by default in the used browser. Affected are, for example, the products by Mozilla. **The connection is __securely __encrypted despite this warning.**
146 +Such warnings are displayed if the certificate of the DFN PKI is not (yet) included by default in the used browser. Affected are, for example, the products by Mozilla. **The connection is __securely__ encrypted despite this warning.**
218 218  
219 -You may be able to configure an exception rule in your browser or to [[install the root certificate manually.>>url:https://tu-dresden.de/zih/dienste/service-katalog/arbeitsumgebung/e_mail/pki/pki_faq||shape="rect"]]
220 -
221 -== What is OpenVPN, and how can I use it? ==
222 -
223 -It is possible to hold an encrypted video conference by means of a virtual private network (VPN). You just have to run the software for the VPN network and log in with your personal access data. If the VPN software is not yet installed on your computer, then you have to perform the installation first.
224 -
225 -* [[Installation OpenVPN BigBlueButton for Windows>>url:https://www.bps-system.de/help/display/LMSintern/.OpenVPN+BigBlueButton+Windows+v3.2||shape="rect"]]
226 -* [[Installation OpenVPN BigBlueButton for OSX>>url:https://www.bps-system.de/help/display/LMSintern/.OpenVPN+BigBlueButton+MacOS+v3.2||shape="rect"]]\\
148 +You may try to configure an exception rule in your browser or [[install the root certificate manually.>>url:https://tu-dresden.de/zih/dienste/service-katalog/arbeitsumgebung/e_mail/pki/pki_faq||shape="rect"]]
227 227  {{/sv-translation}}
Confluence.Code.ConfluencePageClass[0]
id
... ... @@ -1,1 +1,1 @@
1 -159220569
1 +337772826
url
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1 -https://www.bps-system.de/help/display/SOV/wiki/spaces/LMS/pages/159220569/FAQ
1 +https://www.bps-system.de/help/display/SOV/wiki/spaces/LMS/pages/337772826/FAQ